FAQs

Yes, our 60ft starter kit does come with everything you need to get going and is plug and play. The only accessory that some people like to add on with their initial purchase is one of our DC extension cables depending on where the outlets are that they want to use, but those extension cables can be added at any time in the future if desired and are not needed to get started.

ColorBit products are available exclusively online. We offer a 30-day money-back guarantee to remove the risk of trying them out!

Absolutely! Additional ColorBit strings can be added at any time. The number of LEDs setting needs to be updated in the controller settings screen and then you are good to go. We recommend using the extension kit which contains a power supply, 30' string of lights, and an inline power connector. The individual parts are also available in our store.

Our light strings come in black, but let us know if you would like to see other colors in the future!

Our LEDs have a general life expectancy of 50,000 hours.

Each individual bulb is composed of 3 LEDs, one for each color (red, green, blue). Lux value varies on the amount of each color emitted. Our internal measurements of each color, and for all colors (white) for a single led:

  • Red: ~700
  • Green: ~1300
  • Blue: ~1900
  • White: ~3000

The measurement was taken at 3cm from the diffuser with no angle and with default color corrections removed and brightness set to MAX.

One of our controllers can manage a continuous string of any length of lights. Power is required to be injected into the string every 60ft to maintain consistent colors.

Although we don't recommend cutting and splicing as it will void the warranty, it is possible with the design. The light string is directional (data flows in only one direction along the string) but the string design does allow for cutting and splicing between any bulb for insertion of spacing wires. Care must be taken to ensure that there isn't too much of a voltage drop due to additional wire lengths. We have some user reports of good results using dolphin crimp connectors.

Our return policy is here. We have a 30-day money-back guarantee for any material returned in like-new condition!

That is a terrific question and we are so glad you asked. We just so happen to have this cool comparison to show you!

Yes, the ColorBit App can control multiple controllers for multiple strings at the same time. Each controller must be started individually.

Simply update the ColorBit App on your smart device. Make sure the controller is power on. Go into the app and click on the controller, and navigate to Info via the menu on the side. When a firmware update is available, an icon will appear next to the firmware version. Click on the icon to initiate the update. It may take several minutes for the update to download and install. Once installed, you will be able to enjoy the new features.

When multiple Extension Kits are used, make sure the number of LEDs is set up correctly in the app. The number of LEDs in the settings is all that will turn on. For example, if you have it set to 100 LEDs, only the first 100 LED lights will work, no matter how many LED lights you have strung together.

Try closing the app and then opening the app. If that does not work, unplug all power supplies and wait 30 seconds before plugging back in.

Check your wifi connection. The Controller and your phone must be connected to the same home wifi network. Ensure that you have a strong home wifi signal at the location of the Controller and your phone when using the app. A good wifi signal from your home network is required to function properly.

Some personal devices will automatically switch back to the original home wifi network too fast before the screen shows up. In that case, you can log out of your home wifi on your phone or tablet you are using for setup, connect to ColorBit wifi, complete steps 4 and 5, and then log back into your home wifi on your phone or tablet.

Yes, we are here to help! Please send any questions to support@colorbitlights.com and let us know if you would prefer to discuss over the phone and we will be happy to set up a time to discuss with you.

All orders are processed within 1 business day.

Shipments are processed and delivered to USPS on the next business day for all orders received by 5pm. Packages are delivered per USPS delivery schedules, USPS holidays may impact delivery dates. Estimated delivery dates will be included in tracking information which is sent out after order processing.

Shipping charges for your order will be calculated and displayed at checkout. Refer to the USPS website shipment calculator for additional details. Shipment origination zip code is 76051.

Estimated delivery dates will be included in tracking information which is sent out after order processing each day. Refer to USPS tracking details on USPS website for more tracking information.

ColorBit LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

ColorBit LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

At this time we only ship to US addresses.

Contact @colorbitlights.com for information on necessary returns.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at @colorbitlights.com.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@colorbitlights.com for instructions.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should send us an email at @colorbitlights.com for the shipping address and instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Can't find what you are looking for?

Contact us at support@colorbitlights.com